At 312 Soap, we want you to be completely satisfied with your purchase, and we understand that sometimes returns or refunds may be necessary. To ensure a seamless and hassle-free process, please review our refund and return policy below.

1. Refund Eligibility:

We offer refunds for the following scenarios:

• Damaged or Defective Items: If your order arrives damaged or with a defect, please contact us within 7 days of receiving your order, and we will arrange for a replacement or issue a refund.
• Incorrect Items: If you receive the wrong item in your order, please notify us within 7 days of receiving the order. We will arrange for the correct item to be sent to you or issue a refund.

2. Return Process:

If you need to return an item, please follow these steps:

• Contact our Customer Support Team at  312soapp@gmail.com to request a return authorization within 7 days of receiving your order. Please provide your order number and details of the issue.
• Once your return is authorized, we will provide you with instructions on how and where to return the item.
• Please ensure that the returned item is in its original condition, unused, and in its original packaging.
• Include a copy of your order confirmation or a note with your name and order number inside the return package.

3. Refund Processing:

• Refunds will be processed within 7 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
• Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a mistake on our part.

4. Contact Us:

If you have any questions or need assistance with the refund and return process, please don’t hesitate to contact our Customer Support Team at 312soapp@gmail.com

We are here to help and ensure your satisfaction.

Thank you for choosing 312 Soap.

We appreciate your support and trust in our products.